Introduction
Villa Rosenberg (“we,” “our,” or “us”) is committed to protecting the privacy of visitors to our website (villarosenberg.co.za) and individuals who submit booking inquiries. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our booking form and services.
Purpose
The purpose of this policy is to ensure transparency and compliance with the Protection of Personal Information Act (POPIA) of South Africa. We respect your privacy and take the protection of personal information seriously.
What Information Do We Collect?
When you submit a booking inquiry through our website, we collect the following personal information::
- Email address
- Number of guests
- Arrival and departure dates
- Any additional information you voluntarily provide regarding your stay
How Do We Use Your Information?
We use your personal information for the following purposes:
- To process and respond to your booking inquiries
- To communicate with you about your reservation
- To provide you with information about Villa Rosenberg and our services
- To maintain appropriate records for business operations
- To improve our website and services
- To comply with legal obligations
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, or damage. Your information is stored securely and is only accessible to authorized personnel who need it to perform their duties.
Data Retention
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Under POPIA, you have the right to:
- Access your personal information.
- Correct any inaccuracies in your personal information.
- Request deletion of your personal information.
- Object to the processing of your personal information.
To exercise these rights, please contact us at hello@villarosenberg.co.za.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review this policy periodically for updates.
Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: hello@villarosenberg.co.za
- Phone: +27 83 305-2045
- Mailing Address: Villa Rosenberg, Riebeek Kasteel, 7307
Last Updated: 25 February 2025
Links to Other Policies
For additional information, please refer to our Terms and Conditions, which are available on our website.
Thank you for your trust in Villa Rosenberg. We are committed to protecting your privacy.